Site Manager

Package Description

• Excellent salary
• Social benefits package
• Meal vouchers
• Eco vouchers
• The opportunity to make a positive difference in a company that highly values diversity and inclusion.
• For more information, you can contact the recruitment team at Serco Europe.

Job Introduction

Serco is a company specialized in delivering essential services to European, national, and local governments. What connects Serco employees is a passion for high-quality service, with each employee playing a role.

With Serco Defence, a subsidiary, we are active in Belgium on three military barracks under two contracts: namely ‘Heverlee & Meerdaal’ and ‘Saffraanberg’. Here, as a civilian company, we provide several essential services to ensure the smooth daily operation of the military site, allowing Defence to focus more on its core tasks. Some of the key services we offer include cleaning, catering, waste management, green space maintenance, etc., as well as technical maintenance of the buildings on the barracks.

As part of a potential new assignment with a planned start in 2026, Serco is preparing for the expansion of its services at a Defence-related location in Belgium.

We are therefore proactively looking for an experienced Site Manager who – if Serco is awarded the contract – will take on a key role from the very beginning in setting up the site’s operations.

This role offers a unique opportunity to be involved from day one in a completely new project, with the chance to help shape processes, teams, and client relationships.

If Serco is awarded this assignment, you will be one of our top choices to help launch this project.

Main Responsibilities

• Responsible for setting up and monitoring operational services at the location.
  Implements, together with his/her team, the strategy and objectives defined by the Sector/Group.
• Defines the best organization and appropriate processes to deliver the expected results in accordance with the SLA and KPIs of the contract.
• Acts as the representative of Serco Defence at the local site office and is responsible for maintaining good relations with our local client.
• Serves as the point of contact for subcontractors on site and is responsible for the proper execution of their part of the contract.
• Proposes new services.
• Manages the correct execution of projects on site.
• Is responsible for the proper management of invoicing (purchasing and sales).
• Ensures the correct use of FMIS-SAP-CEGID-Guided Buying-Replicon tools.
• Is responsible for the monthly reporting between the client and Serco, and also between Serco HQ and the site.
• Ensures the quality and motivation of the teams on site or location.
• Develops and implements the Serco values within the team.
• Identifies and develops the potential of his/her team by implementing a training and development plan.
• Communicates the strategy and objectives of Serco.
• Implements the Group's safety rules and ensures they are followed by all on-site employees and subcontractors.
• Monitors their P&L and takes corrective actions.
• Participates, together with the teams and other Site Managers, in the development, transformation, and continuous improvement of the Defence department in Belgium.

Successful Candidate

• Bachelor’s or Master’s degree in Facility Management, Hotel Management, or equivalent through experience
• Possesses strong leadership skills and is an impeccable coach for field teams
• Encourages teams to work in a structured and autonomous manner
• Knows how to delegate and monitor results
• Recognizes emergencies and adjusts their own work and that of the team when necessary
• Customer- and result-oriented, with a strong commercial mindset
• Resilient under stress, flexible, and caring
• Develops lean management tools on-site
• Communicates clearly, effectively, and transparently with clients, colleagues, and management
• Does not hesitate to innovate and share ideas with colleagues
• Knowledge of MS Office
• Language skills:
  • Dutch or French speaking with knowledge of the second national language
  • English

About the Company

Why should you work at Serco?
At Serco, it’s not only the nature of the work we do that matters—everyone has an important role to play.

Meaningful and vital work – You contribute to methodologically challenging problems, while your achievements are also recognized and celebrated.
A world of opportunities – You are fully supported in development and career progression.
Great people – You become an integral member of a well-defined and supportive team that passionately believes in the value of our work.

What we offer
The opportunity to contribute to innovation in the public services sector
A company that values diversity and inclusion
A permanent position with an extensive package of Serco benefits

About Serco
At Serco, it’s not only the nature of the work we do that matters—everyone has an important role to play in managing complex government services.
We are a team of 60,000 people responsible for delivering essential government services around the world. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

When you join Serco, you gain unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability), and In@Serco (LGBT & Networks). Serco employee networks are led by colleagues who are passionate about diversity, inclusion, and belonging.

Apply at
Click the apply button to go to our careers website.

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Applicants with a disability who meet the minimum criteria for the role will be given the opportunity to demonstrate their abilities at interview.

Important:
Any job offer is subject to the provision of documents verifying your identity and eligibility to work, as required by law.
Applicants are reminded that such documents will be requested during the recruitment process.
Please contact a member of the recruitment team if you would like more information about the acceptable types of documents required for identity and work permit verification.

Data protection:
For more information on how your personal data in the application is processed, please refer to the Data Protection Policy link here.