Tech Support

Package Description

Job Introduction

Serco Europe: 

In Europe, we work closely with our customers to deliver custom-made and specialized services across a number of business sectors.  

Serco Defence: Enhancing Military Training in Belgium

As part of Serco Group PLC, we bring global expertise and innovation to Defence services and we are dedicated to ensuring Belgium’s military training remains cutting-edge and efficient..

Subject to contract award, Serco Defence is expanding operations, with future opportunities emerging to manage and maintain key military training facilities throughout Belgium.

We are currently researching solutions that are designed to improve operational readiness by delivering high-quality services across advanced training installations, focused on the following areas;

• Management & Operations: Overseeing execution, compliance, and service quality.
• Technical & Engineering: Maintaining and optimizing training equipment.
• Simulation & Training: Supporting personnel in using advanced technologies.
• IT & Logistics: Managing infrastructure, cybersecurity, planning, and support.

Core Technologies

• Desktop Tactical Trainer
• AFAB Sim
• DF Sim
• CST 
• Duel Sim

Available Positions

• Subject Matter Expert VBS
• Subject Matter Expert SBPro
• Subject Matter Expert SWORD
• Subject Matter Expert Duel Sim
• Subject Matter Expert Afab

Main Responsibilities

• Provide first-line technical support for training systems, simulation platforms, and related hardware/software components.
• Troubleshoot and resolve technical issues reported by users, escalating when necessary to specialized teams.
• Assist with system setup, updates, maintenance, and testing to ensure operational readiness.
• Collaborate with teams to support seamless integration of technology in daily activities.
• Help implement upgrades, patches, and configuration changes under supervision or guidance.

Successful Candidate

• Experience in a technical support, IT helpdesk, or system operations role, preferably in a defense, training, or structured technical environment.
• Good understanding of IT systems, networking basics, and hardware/software troubleshooting.
• Hands-on mentality with the ability to manage equipment, cables, and system components on-site.
• Problem-solving mindset with strong attention to detail.
• Good communication skills, able to support end users in both Dutch and English (French is a plus).
• Comfortable working in structured, regulated environments with adherence to safety and operational procedures.
• Willingness to learn and grow into more advanced technical or system-specific expertise.

About the Company

About Serco Group

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.

Why Should You Join Serco ?

• Contribute to innovative projects in the public services sector, and making a difference.
• Your contributions are valued and recognized, with opportunities for professional/personal growth.
• Be part of a company passionate about diversity and inclusion
• Enjoy a friendly and professional environment that respects your work-life balance.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed

Data Protection:

For more information on how the personal data is processed, please see the link Data Protection policy here.